Support

We usually answer within one business day.

Contact

Email info@eudatacheck.eu. Tell us which page you checked, what you expected and what the extension showed. A screenshot of the popup helps.

Common questions

The popup shows nothing, or only part of the page

Recording starts when the page loads. Pages that were already open when the extension started are marked as partial: reload them. Results always cover the current page load in the tab.

A company is rated wrongly or "Unknown"

Every rating rests on sourced entries in the dataset; without sources it is "Unknown". Send us the domain and, if you have one, a source (imprint, company register, annual report) at info@eudatacheck.eu. Corrections ship with the next update of the extension.

Is this a legal assessment?

No. The extension shows technical observations and does not replace a legal review.

Activating a licence

Right-click the extension's icon → "Options" → section "Licence" → paste the key from your order e-mail → "Activate". Each key is for one person and up to three browsers.

Too many browsers

Remove the licence from a browser you no longer use: Options → "Remove licence from this browser". If that is no longer possible, write to info@eudatacheck.eu and we free the slots.

Lost a key

Write to us from the address you ordered with. We issue new keys; the old ones stop working.

Invoices

Every invoice comes by e-mail. You also find all of them under Manage subscription.

Cancelling

Under Manage subscription, enter the e-mail address of your order, open the link from the e-mail and cancel there. Nothing more is charged; Pro stays available until the end of the paid period.

Changing the payment method

Under Manage subscription you add a new payment method with Mollie, such as credit card or PayPal; nothing is charged. If a renewal is open, you pay it in the same step.

Your data

The extension sends no browsing data, not even to us. What we process for licences and orders is in the privacy policy. For access or deletion, write to info@eudatacheck.eu.